Our customers are involved in the future evolution of our technology solutions. We do not develop in a vacuum but listen to what our customers need to be successful. We develop new modules (ME WORKSPACE) to address those needs or evaluate and select industry partners that not only meet the requirements but share our same commitment to customer service and success.

We involve our customers early on in the process of defining enhancements to our technology solutions – for example the new user interface (UI) for the ME SOURCING and ME REQUEST modules. While we look at new opportunities we also consult with our customers to understand obstacles to their success and work with them to identify the best approach to help them succeed.

An example of responding to customer-driven requirements is ME MOBILE.  When the rules changed for launching mobile APPs we developed our mobile APP as a Progressive Web App (PWA) that provides a great deal of flexibility, can be launched from a URL or QR Code, and does not require your attendees to search through the online stores.

Our US-based staff has more than 100 years of experience delivering technology solutions to the meetings industry. We have worked as meeting planners, meeting technology developers, and technical support providers for meeting planners and as industry leaders in terms of education. From developing one of the earliest automated registration systems to developing business solutions for sourcing (eRFPs), registration and agenda management (BEOs) specifically based on real-world customer requirements, we apply our extensive experience to evolve your solution.

We understand what is involved in managing all aspects of your meetings including a flexible interface to launch meetings, the ability to copy recurring meetings to reduce manual entry, complex continuing education requirements, and the dynamics of keeping your attendees engaged at the meeting.

The focus of ME is and always will be to understand the customer requirements and provide technology solutions to manage their processes. Our goal is your success. We are not interested in a transaction-based relationship, but one that is built based on understanding your unique requirements and delivering solutions that lead to your success.

Our solutions are not cookie-cutter, one-size fits all – nor are they custom one-off development projects that require on-going programming support. We deploy a core set of features built on state-of-the-art technologies that can then be enhanced to meet your specific requirements. Once deployed, the majority of the work involved in subsequent meetings is in your hands, or you can elect to have us involved as your partner.

Be in control of information regarding detailed supplier proposals of availability, sleeping rooms and meeting space, confirmation reports, custom hotel contract management workflow, robust budgeting, and financial reporting. Your organization will have the answer to the question, “Where are we spending our money?” and “How to leverage our total meeting spend to enhance value-based negotiations?”

In the past years, we have assisted corporate, association, and meeting management departments with deploying a dynamic SMM solution that allows them to handle more events with existing staff while enabling them to provide a higher level of quality, added meeting value, cost savings & analysis, robust spend, and value reporting to their stakeholders.

TRUE STRATEGIC MEETINGS MANAGEMENT

USER-FRIENDLY TECHNOLOGY